Privacy Policy

Who we are.

Social Stack Labs LLC (“Social Stack Labs,” “we,” “us,” “our”) is a California limited liability company. This Privacy Policy describes how we collect, use, and share personal information.

Contact us: hello@socialstacklabs.com | 2520 Venture Oaks Way Suite 120 Sacramento, CA 95833

What this policy covers

This website (socialstacklabs.com).

Covered by this policy — see the next section.

Sortie.

The Sortie mobile application and related websites. Covered in full by this policy.

Case Study AI (caisestudy.com).

Operated by Social Stack Labs, but published under its own Privacy Policy at caisestudy.com. Case Study AI handles uploaded case materials and payments and involves a different set of processors, so that policy — not this one — governs it.

This website

socialstacklabs.com is a static marketing site. There are no accounts, no forms, no advertising cookies, and no analytics or tracking scripts. We do not collect personal information when you browse it. Our hosting provider records basic technical data (such as IP address and browser type) as part of serving and securing the site, as any web host does.

If you email us at the address above, we receive whatever you put in that email and use it only to reply.

Sortie — App Privacy

In line with Apple's App Privacy disclosures, we collect the following data linked to your account for app functionality (and not for tracking):

Contact Info (email); Identifiers (user ID, push token); User Content (notes, matches, dates, preferences); and, if you choose to use them, Contacts (a single selected contact you import) and Calendars (events you create/sync).

We may also collect Diagnostics (crash/performance) if enabled to improve reliability; we configure diagnostics not to be linked to your identity.

We do not use your data for cross-app tracking or advertising. See the "Data We Collect" section on the Privacy & Consent page in the Sortie app.

1) Scope & Eligibility

Our services are intended for adults 18+ only. Do not use them if you are under 18.

2) Personal information we collect

The information we collect depends on how you use the Service. The sections below describe Sortie.

A. You provide directly

Account & Profile:

email, username, age confirmation (18+), and any profile details you add.

App Content:

matches/people you track, date entries (time, location you input, notes), tags, and reminders.

Voice Notes & Transcription (optional):

audio and text transcription when you choose to record voice notes.

Support & Communications:

messages you send us, feedback, bug reports.

B. Collected with your permission (device features & integrations)

Calendar Access (optional):

if you connect calendar sync, we create and update calendar events you ask us to create from within the app.

Contacts Access (optional):

if you tap "Import from Contacts," we access the single contact you choose to prefill name/phone/photo. We do not upload or scan your entire address book.

Notifications (optional):

push notification token so we can deliver reminders you request.

Microphone & Speech Recognition (optional):

used for voice-to-text notes when you initiate recording. Depending on device settings, speech processing may involve OS provider services.

C. Automatically collected

Device & Usage:

device model, OS, app version, language, time zone, session IDs, and basic event logs for security and diagnostics.

Cookies & Similar Tech:

the Sortie web experience uses essential session cookies to keep you signed in and secure. We do not use advertising cookies. This marketing website uses no cookies at all. If we add analytics to either in the future, we will update this Policy and provide choices.

D. Third-party integrations

Google Calendar (optional):

if you connect, we use your authorization to create and manage events you initiate from the app. We use this access only to provide user-facing features and do not sell the data. You can disconnect at any time via in-app settings or your Google Account.

3) How we use personal information

Provide and maintain the Service:

account creation, core features (match tracking, notes, reminders, calendar sync).

AI-assisted features:

generate suggestions (e.g., follow-ups) based on your inputs. Suggestions may be inaccurate; you remain responsible for decisions you make.

Communications:

transactional messages, service notifications, updates about material changes to this Policy or our Terms.

Security & integrity:

fraud/abuse prevention, troubleshooting, debugging, and incident response.

Compliance:

comply with legal obligations and enforce our Terms.

4) Legal bases (EEA/UK users)

Performance of a contract:

to operate the Service you request.

Legitimate interests:

security, preventing misuse, improving the Service.

Consent:

calendar access, single-contact import, notifications, microphone/speech recognition, and certain analytics if enabled. You can withdraw consent at any time via system or in-app settings.

5) How we share information

We do not sell personal information, and we do not use your content to train AI models. We share only as follows:

Service Providers (processors):

hosting, databases, cloud functions, content delivery, notification delivery, optional speech processing/AI providers, and customer support tools — bound by contracts to use data only to provide services to us.

Legal & Safety:

to comply with law, respond to lawful requests, or protect rights, safety, and property.

Business Transfers:

in a merger, acquisition, or asset sale, your information may transfer subject to this Policy.

6) Google API & OS-level services

• If you authorize Google Calendar, we use access strictly to create/update the events you initiate in the app and to maintain your connection; you may revoke access at any time.
• OS-level features (e.g., iOS speech recognition, calendar, contacts, notifications) follow your device permissions; you can change access in device settings at any time.

7) Your choices & rights

Permissions:

enable/disable Calendar, Contacts, Microphone/Speech, and Notifications in device or in-app settings.

Download Your Data:

request a portable copy (e.g., JSON/CSV) of your account data via Settings → Privacy & Consent → Download My Data, or email us.

Delete Account & Data:

you can initiate deletion in-app at Settings → Account → Delete Account, or email us. We will delete or irreversibly de-identify your personal data within 30 days unless we must retain certain information for legal obligations or legitimate business purposes (e.g., fraud prevention, security logs).

Email preferences:

you can opt out of non-essential email communications.

Rights by region

EEA/UK:

access, rectify, erase, port data, object or restrict processing, and lodge a complaint with your local authority.

California (CCPA/CPRA):

right to know, delete, correct, and opt out of "sale"/"sharing" (we do not sell or share personal information as defined by CPRA). Limit use of sensitive information where applicable. You will not be discriminated against for exercising these rights.

Other US states (VA/CO/CT/UT, etc.):

similar rights may apply; contact us to exercise them.

Submit requests at hello@socialstacklabs.com. We may verify your identity before acting on your request.

8) Data retention

We retain personal information while your account is active. When you delete your account, we delete or de-identify personal information within 30 days. Backups and system logs roll off on a scheduled basis, within 30 to 90 days. We may retain limited information as required by law or for legitimate business purposes (e.g., security, dispute resolution).

9) International data transfers

We process and store information in the United States and may use providers in other countries. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) for cross-border transfers.

10) Security

We use reasonable technical and organizational measures, including encryption in transit, hashed passwords, access controls, and monitoring. No method of transmission or storage is 100% secure.

11) Children's privacy

Our services are for 18+ only. We do not knowingly collect personal information from children. If you believe a minor provided information, contact us and we will delete it.

12) Third-party links

Our services may link to third-party sites or services we don't control. This Policy does not apply to those services.

13) Changes to this policy

We may update this Policy from time to time. We will post the updated version and revise the "Last updated" date. If changes are material, we will provide additional notice (e.g., in-app or by email).

14) How to contact us

Questions or requests: hello@socialstacklabs.com

Postal: Social Stack Labs LLC | 2520 Venture Oaks Way Suite 120 Sacramento, CA 95833